Privacy Policy

1. Introduction

Escalers ("we," "our," or "us") operates AgencyOS, a multi-tenant platform combining translation management and SEO automation with AI agents. We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Organization details (agency name, client information)
• Content you upload (translation texts, SEO content, keywords)
• Payment information (processed by third-party payment processors)
• Communications with our support team

2.2 Automatically Collected Information

• Usage data (features used, pages viewed, time spent)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Log data (access times, error logs)

3. How We Use Your Information

• Service Delivery: To provide, maintain, and improve AgencyOS features
• AI Processing: To generate translations, SEO content, and analytics using AI models (Anthropic, OpenAI, Google, xAI)
• Authentication: To manage your account and secure your access
• Communication: To send service updates, notifications, and support responses
• Analytics: To understand usage patterns and improve our platform
• Compliance: To meet legal obligations and prevent fraud

4. Third-Party Services

We integrate with the following third-party services, each with their own privacy policies:

• AI Providers: Anthropic (Claude), OpenAI (GPT), Google (Gemini), xAI (Grok)
• Database: Neon (PostgreSQL hosting)
• Cache: Upstash Redis
• Code Repository: GitHub (for AI agent operations)
• SEO Data: Google Search Console
• Web Crawling: Firecrawl (Mendable)
• Hosting: Vercel
• CMS Integration: WordPress (via our plugin)

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data in the following circumstances:

• With Your Consent: When you explicitly authorize sharing
• Service Providers: With vendors who help us operate the platform
• AI Processing: Your content may be sent to AI providers for processing (subject to their privacy policies)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

6. Data Security

We implement industry-standard security measures to protect your data:

• Encrypted connections (HTTPS/TLS)
• Secure password hashing
• HTTP-only cookies for session management
• Regular security audits and updates
• Access controls and authentication systems
• Encrypted storage for sensitive data

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your data within 90 days, except where retention is required by law.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain data processing
• Restriction: Request limitation of data processing

To exercise these rights, contact us at privacy@escalers.com

9. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences
• Analytics Cookies: Understand usage patterns

You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.

10. International Data Transfers

AgencyOS is hosted globally and your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

AgencyOS is not intended for users under 16 years of age. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.

12. GDPR Compliance (EU Users)

For users in the European Union, we comply with GDPR requirements. Our lawful bases for processing include:

• Contract: Processing necessary to provide services
• Consent: Where you have given explicit permission
• Legitimate Interest: For platform improvement and security
• Legal Obligation: Where required by law

13. CCPA Compliance (California Users)

California residents have additional rights under CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion
• Right to non-discrimination

Note: We do not sell personal information.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Your continued use after changes constitutes acceptance.

15. Contact Us

For questions about this Privacy Policy or our data practices: